Having failed to find the fault they were not interested in how they could help. When I explained that the car would be an MOT failure they said you might be lucky if the warning lights don't come on! If warning lights come on there is a fault!

Pleasant, helpful staff. Mix up getting the right part in but they did their best to rectify problem. All fixed in the end.

pleasantly surprised to have the mini vacuumed & washed when I picked it up.

Good personal service with good connection with Sales Exec Jack Langley

Flexible booking to meet our schedule. Carried out what was asked and to the schedule given.

No issues everything went as planned

Very efficient and pleased with the outcome and communication between myself and the team at Mini

Work completed on time and I had booked the car in at short notice. Very helpful staff.

Good unpushy salesman. No updates on car until early arrival

I cannot imagine anyone is completely satisfied, there is always a little niggle somewhere along the line.

Excellent end to end process. Fast delivery. Really appreciated being always kept in the loop by Rashid.

No criticism to voice

As before, l was offered a slot for a reasonable time and the car was finished that day

Very professional staff at the centre. Prompt service, nice environment. Car had been valeted to a high standard

We were treated in a friendly, helpful and professional manner. We were also updated with the progress of the work.

only an interim service but carried out well and information good

The team couldn't have done more to help me, just like they have with the previous two cars.

I asked asked specific questions about my MINI and was told that I would receive a call back with the answers; this has never happened.

Helpful, knowledgable staff

It was very satisfactory

The sales team kept me well informed about the build and expected delivery date.

Not the top 5* only because my car wasn't serviced at the time booked in. Had to cancel another appointment I had because My car wasn't ready in the 90 mins

I would give 4.5 stars if I could. The quality of the car clean was rushed however, I appreciate this is an additional service you provide and a bonus

My car is always cleaned inside and outside after service and this time it wasn't. Also charged me to pick up my car from my house for servicing. I asked two minor things to do and it was not done.

I was kept informed throughout the appointment

Went through everything after the service

Always friendly and helpful

Slight glitch - while it's very nice to have the Mini vacuumed and washed for free, please do not rip the car mat securing studs - they are supposed to be unscrewed! I had to reinstall the studs when I got home.

Car ready when said, good communication.

Helpful and knowledgeable

See answer above. The only reason you don't get one star is the fact that at least you only do work that is actually needed and as the car isn't used much it means a cheap bill!

Would have given 5 stars, but had to pay £15 for loan car that was essentially a warranty issue.

Sales was good and the service department has been most helpful.

Great customer service

the front of the car was very clean but the boot wasn't touched. the 1st time I used the car after the service it flashed up that the tyre pressure was low. Im guessing this must have flashed up whilst service was being done??

Smooth process and kept updated again jack kept us updated with calls and emails and really couldn't have done anymore - we will be back next year that's for sure

The mini was hidden under a cover in a special area where it was then revealed so made it feel really special

They did the job ......

Unfortunately, MOT certificate not included when service documents returned (but was posted 1st class when I contacted MINI next day). For the first time in the 16 years I have been a Mini customer, a collection/delivery charge was added. See next..

Could wait for it didn't take too long. Cleaned as well

Very satisfied is quite sufficient.

Good advice; very helpful

A very thorough check and video link was great to see

There was a mix up on my last service date. It may have even been my fault but the emphasis was on fixing it. I liked that

Service was good

Salesman wa not pushy but helpful and gave us the space to make our mind up to purchase

Fast, professional service.

Fantastic customer service. Great patience without the forced selling. Rashid and Brogen are a credit to the team.

Was kept fully informed with respect to the progress of the visit

The professional and friendly staff. Always being kept up to date with our new Mini journey.