George was very professional and patient whilst I decided what colour I wanted. He was smartly dressed and obviously loves the product he sells.

The fact that I had to wait 20mins to be seen and also I informed "Maddy" the last time my car was in with You the valet was less than acceptable and pointed out on the car areas missed.On collection same areas missed !!! Did she pass on the info.

Thought it was expensive for an oil change and filter. Told I needed 2 new front tyres which I knew but extortionate price quoted. Got 2 tyres fitted, as original Michelin's fitted for £100 less.

Very satisfied ,very friendly service receptionists and comfortable waiting area.

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Professional service given

friendly staff

Having left the service till quite late the service team managed to fit my car into their busy schedule. The service was completed in full and even managed to clean my car!

The service experience was dropping my car off and collecting it. In all the services I have had my car it has always been cleaned inside and out. This time the boot still had dirt in it and was totally missed. No problem as small boot & I sorted it.

My car is still sending me an alert that it needs a service ??

Sale person was not interested after the sale was made. The reception staff are not helpful and have left me feeling upset. Telephone system difficult to navigate too.

First class customer service from Michael. He is always on it

On time while you wait MOT and free wash. Friendly efficient staff, comfortable waiting area.

George Gill the salesman was very informative and helpful throughout the entire sale

Excellent service.

Flexible & quick.

Excellent service. Comfortable surroundings and always being offered coffee. Staff were friendly, George was excellent. On collecting the car you get to unveil it from under a black sheet - a lovely touch, never had that before when buying a new car.

As stated above the service was very good, my car came in for a re-call but when I looked at the service information that I was given after, not everything that was ticked to have been done had been done.

Positive customer experience.

Efficient service

My Father recently passed away & lived locally to this mini centre , so I needed to fit my mini in for a service & mot while I was arranging his funeral. I live in Cheshire & had to cancel my appointment at my local dealer . This garage helped me.

was told 1 1/2 hours waited in the waiting area for over 2 hours and had to go and ask what was going on. was not offered a drink or anything while I waited.

Excellent communication throughout

was happy with the service received

Everything was carried out as promised

i would have given completely satisfied but i kept getting cut off when i pressed the appropriate button for the department i required. i was on my mobile and couldn't get passed the press one for this bit. i wanted to find out if my car was ready.

Excellent staff and a pleasant waiting area

Service was good

Complete satisfaction.

A few surprises, as above.

Very helpful & professional.

Brought back home by engineer then collected car in evening. Fault diagnosed awaiting part

Easy, no hassle experience, with excellent customer service.

Efficient and kept informed throughout.

Took an hour longer than anticipated to do the 3 year check

Rashid my salesman was amazing from start to finish. I travelled over 120 miles to buy my third MINI from him when I have a dealer 3 miles down the road....

Again, this is mostly due to Tom Dadswell. Made it really easy.

It was very friendly, efficient and found me the car I wanted.

Pleased with service.

Kept up to date at each stage, no question unanswered quickly

First class mechanics who really know their Minis, first class presentation staff who vacuum and clean the Mini to a high standard. Good coffee and refreshments, and a comfortable environment to settle down and read the papers. Good value for money.

A very nice sales person, Dominic Harris. Although it was quite an easy sale for him as I knew exactly what I wanted, he found the right car within the system and was most courteous and efficient with the follow up and final purchase.I

Good service. Would have been great if could have matched the MOT offer I had from Vines especially as I have been a loyal customer for a number of years

Customer service 1st class

The staff kept me updated on progress

I was greeted in a friendly and professional manner and quickly and efficiently checked in. The waiting area was clean slick and had all the amenities needed to make the wait pleasant and easy for me to work whilst I waited.

Completely faultless. Greg, Rashid and the team go above and beyond what is required to get us what we wanted

See above plus work completed as per my requirements. Courtesy car clean and my own car nicely valeted on completion.

Because what could have been a bad experience they found a solution. Sorry do not remember the name of lady

George was helpful & answered all my questions