Customer Reviews.
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Customer Reviews.

service

5

Everything explained to me. As it was a fairly small service I could wait in a comfortable waiting area until the job was done.

23 March 2020

sales

5

All went perfectly

22 March 2020

sales

5

The sales agents Jack and Brogan, who dealt with my purchase at the dealership were absolutely fantastic. They were gracious and really took their time with me, I never felt rushed or pushed at any point. They are both a real asset to mini.

18 March 2020

service

5

Kept informed, easy booking in and collection - great service

18 March 2020

service

5

Honest work and no suggestion of un needed work

17 March 2020

sales

4.5

all good. just hard to arrange a time for collection !!

17 March 2020

sales

5

Everything was explained and every promise kept !

17 March 2020

sales

5

Easy experience, lovely staff, all questions answered quickly

11 March 2020

service

5

Very easy to understand stand what there going to do and give a good explanation as to why there doing it . Quick and efficient

09 March 2020

service

5

I know it is expensive but always feel I am in safe hands

05 March 2020

service

5

Seamless. Rashid took all the work from me and presented me with just the right product. All staff so friendly and helpful.

03 March 2020

service

5

Collected car and returned all nice and clean

29 February 2020

service

5

Continued good service, friendly and helpful staff

28 February 2020

service

5

Good customer service

27 February 2020

service

5

All good

24 February 2020

service

5

The service from Graham Lightfoot was second to none. He kept us fully informed of what was happening with car at all times and then put in a considerable amount of effort to help secure a goodwill warranty contribution from Mini UK.

21 February 2020

service

5

Nice people to deal with and nice surroundings to wait in. Cannot fault them.

18 February 2020

service

5

The service was completed promptly with good communication to me. Good value for money.

10 February 2020

sales

5

Sales staff were interested in ensuring you got what you wanted, not what they wanted to sell, like some other dealerships (other brands) we wnt to.

09 February 2020

service

5

Did everything I asked. Resolved the problem for me, taking ownership and communicated via my chosen channel.

09 February 2020

service

4

Professional and helpful

08 February 2020

service

5

Very professional

08 February 2020

service

5

Very organised staff always efficient & helpful

07 February 2020

sales

5

Very smooth, can't think of a way to improve

06 February 2020

service

5

very efficient and able to drop off 7.30 and get seen to.

06 February 2020

service

4

Service was really good.

03 February 2020

service

5

Kept up to date on progress and work completed on time

03 February 2020

service

4

Timely assistance offered and I was kept advised every step of the way.

01 February 2020

service

5

Excellent staff with excellent customer service

31 January 2020

sales

5

Jack our salesman and his manager kept us informed every step

31 January 2020

service

2

Not expecting me - despite email confirmation No warm welcome Communication during service poor Blank diagnostic video sent twice .. correct video sent couple of days after work completed Car scratched during valet wash

27 January 2020

service

2

I was asked repeatedly what needed to be done, the winter check was the only thing they heard, ignoring my requests about the work needed following the MOT advisory note on replacing a suspension part.

26 January 2020

sales

5

Jack our sales person was very knowledgable, friendly, likeable professional (& not pushy).

26 January 2020

service

5

I was kept informed with the progress daily, enabling me to plan around my busy schedule.

26 January 2020

service

5

Car was collected when stated and similarly returned.....and it had been cleaned, bonus...

25 January 2020

sales

5

Rashid was very knowledgable on spec, patient with my decision making and very informative (with a sense of humour) throughout the whole delivery process.

23 January 2020

service

4

Booked in quickly, courtesy car sorted easily, car cleaned and fixed quickly, emails and texts for progress through the day kept me up to date. Thank you!

14 January 2020

service

5

I didn't have any problems hence I was satisfied.

11 January 2020

sales

5

Great experience

11 January 2020

service

2

Appreciate it was over Christmas but it took over a week to get the car back.

11 January 2020

sales

5

A very easy process and patient whilst I made a decision. No pressure at any time to make a decision

10 January 2020

sales

5

Relaxed dealership environment, attentive and knowledgeable sales person.