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Customer Reviews.

sales

5

George was very professional and patient whilst I decided what colour I wanted. He was smartly dressed and obviously loves the product he sells.

01 June 2019

service

3

The fact that I had to wait 20mins to be seen and also I informed "Maddy" the last time my car was in with You the valet was less than acceptable and pointed out on the car areas missed.On collection same areas missed !!! Did she pass on the info.

30 May 2019

service

2

Thought it was expensive for an oil change and filter. Told I needed 2 new front tyres which I knew but extortionate price quoted. Got 2 tyres fitted, as original Michelin's fitted for £100 less.

30 May 2019

service

5

Very satisfied ,very friendly service receptionists and comfortable waiting area.

29 May 2019

service

5

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28 May 2019

service

5

Professional service given

25 May 2019

service

5

friendly staff

24 May 2019

service

5

Having left the service till quite late the service team managed to fit my car into their busy schedule. The service was completed in full and even managed to clean my car!

24 May 2019

service

4

The service experience was dropping my car off and collecting it. In all the services I have had my car it has always been cleaned inside and out. This time the boot still had dirt in it and was totally missed. No problem as small boot & I sorted it.

21 May 2019

service

3

My car is still sending me an alert that it needs a service ??

20 May 2019

service

2

Sale person was not interested after the sale was made. The reception staff are not helpful and have left me feeling upset. Telephone system difficult to navigate too.

20 May 2019

service

5

First class customer service from Michael. He is always on it

19 May 2019

service

5

On time while you wait MOT and free wash. Friendly efficient staff, comfortable waiting area.

19 May 2019

sales

5

George Gill the salesman was very informative and helpful throughout the entire sale

18 May 2019

sales

5

Excellent service.

16 May 2019

service

4

Flexible & quick.

15 May 2019

sales

5

Excellent service. Comfortable surroundings and always being offered coffee. Staff were friendly, George was excellent. On collecting the car you get to unveil it from under a black sheet - a lovely touch, never had that before when buying a new car.

14 May 2019

service

4

As stated above the service was very good, my car came in for a re-call but when I looked at the service information that I was given after, not everything that was ticked to have been done had been done.

14 May 2019

service

4

Positive customer experience.

13 May 2019

service

5

Efficient service

13 May 2019

service

5

My Father recently passed away & lived locally to this mini centre , so I needed to fit my mini in for a service & mot while I was arranging his funeral. I live in Cheshire & had to cancel my appointment at my local dealer . This garage helped me.

13 May 2019

service

1

was told 1 1/2 hours waited in the waiting area for over 2 hours and had to go and ask what was going on. was not offered a drink or anything while I waited.

12 May 2019

sales

5

Excellent communication throughout

11 May 2019

service

4

was happy with the service received

07 May 2019

service

5

Everything was carried out as promised

06 May 2019

service

4

i would have given completely satisfied but i kept getting cut off when i pressed the appropriate button for the department i required. i was on my mobile and couldn't get passed the press one for this bit. i wanted to find out if my car was ready.

06 May 2019

service

5

Excellent staff and a pleasant waiting area

02 May 2019

service

5

Service was good

28 April 2019

service

5

Complete satisfaction.

28 April 2019

service

3

A few surprises, as above.

25 April 2019

service

5

Very helpful & professional.

24 April 2019

service

5

Brought back home by engineer then collected car in evening. Fault diagnosed awaiting part

22 April 2019

service

5

Easy, no hassle experience, with excellent customer service.

22 April 2019

service

5

Efficient and kept informed throughout.

19 April 2019

service

3.5

Took an hour longer than anticipated to do the 3 year check

18 April 2019

sales

5

Rashid my salesman was amazing from start to finish. I travelled over 120 miles to buy my third MINI from him when I have a dealer 3 miles down the road....

18 April 2019

sales

5

Again, this is mostly due to Tom Dadswell. Made it really easy.

17 April 2019

sales

5

It was very friendly, efficient and found me the car I wanted.

17 April 2019

service

4

Pleased with service.

17 April 2019

sales

5

Kept up to date at each stage, no question unanswered quickly

16 April 2019

service

5

First class mechanics who really know their Minis, first class presentation staff who vacuum and clean the Mini to a high standard. Good coffee and refreshments, and a comfortable environment to settle down and read the papers. Good value for money.

16 April 2019

sales

5

A very nice sales person, Dominic Harris. Although it was quite an easy sale for him as I knew exactly what I wanted, he found the right car within the system and was most courteous and efficient with the follow up and final purchase.I

14 April 2019

service

4

Good service. Would have been great if could have matched the MOT offer I had from Vines especially as I have been a loyal customer for a number of years

12 April 2019

service

5

Customer service 1st class

11 April 2019

service

5

The staff kept me updated on progress

11 April 2019

service

5

I was greeted in a friendly and professional manner and quickly and efficiently checked in. The waiting area was clean slick and had all the amenities needed to make the wait pleasant and easy for me to work whilst I waited.

10 April 2019

sales

5

Completely faultless. Greg, Rashid and the team go above and beyond what is required to get us what we wanted

10 April 2019

service

5

See above plus work completed as per my requirements. Courtesy car clean and my own car nicely valeted on completion.

08 April 2019

service

5

Because what could have been a bad experience they found a solution. Sorry do not remember the name of lady

08 April 2019

sales

4

George was helpful & answered all my questions