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Customer Reviews.

service

5

Ben was great help. Communicated frequently and sorted my problem in a timely manner.

03 October 2019

sales

3.5

2 weeks later and still no code for my sat nav

01 October 2019

service

5

Efficient, courteous and always like I get a full low down on what has been checked etc.

01 October 2019

service

4

Had to wait a little while at reception and receptionist was OK but not brilliant, but once my contact came through to serve me she was excellent.

01 October 2019

service

5

Work completed on time. Staff polite and friendly. Very thorough and recommendations for further work fully explained.

29 September 2019

service

1

Barons did not mention I would have to somehow get the car to Ash Vale - not Farnborough. In the absence of a loan car, it was agreed I would be given a lift at 9am; after two arguments, I finally left Barons at almost 10am. Not the service I want

29 September 2019

sales

5

Salesman was very professional. Paid great attention to detail in explaining the car functions before leaving the showroom. He also kept us up to date on the progress of my mini order.

29 September 2019

service

4

Charlie was really helpful

28 September 2019

sales

5

Handled in a timely courteous manner.

27 September 2019

service

4

Only issue was the wait time, other than that very friendly staff and good service

24 September 2019

service

4

Same reason as why I would recommend it to friends

24 September 2019

service

4

Service was good However, i was left with lots of oil on my brand new driver side foot well mat

24 September 2019

service

4

No problems apart from cost

24 September 2019

service

4

Everything has been great only comment would be when being booked into Service and MOT to be told it was at the ash vale site rather than Farnborough site q

24 September 2019

service

5

Very quick and efficient

23 September 2019

service

4

Would have been 5 stars as Darcy was very good but the 'system' of booking in and collection could be improved to avoid delays. Also the key fob 'battery low' warning came on the next day after the service.

23 September 2019

service

4.5

Good customer service with pick-up service, polite staff, and easy payment. Didn't give 5/5 because the Service Dept. was suppose to ring me as they had to order a small non-urgent part. They didn't.

22 September 2019

service

5

Always well looked after.

22 September 2019

service

5

Am disabled they come and pick my car up then return it when done.

20 September 2019

sales

5

good interaction during visit, organised test drive right away, answered questions fully, no hidden agenda and ensured I got the car and specification I wanted.

16 September 2019

sales

5

After speaking to customer services at Mini, who referred me to Barons at Farnborough, I was completely satisfied with Mr. Lamjafjaf. This will be my sixth mini, and it was a pleasure to do business with his company.

15 September 2019

sales

5

I went in to the showroom just to see how the mini felt and before I new it I'd ended up buying one. Rashid was brilliant he looked after me from start to finish, I couldn't be happier.

14 September 2019

sales

5

Salesman was knowledgeable and efficient and friendly.

13 September 2019

service

5

I am very satisfied with the service and the staff are very helpful

09 September 2019

service

5

Super friendly and couldn't be more helpful. Nothing is too much trouble and we're treated like individuals

07 September 2019

service

5

I booked in for a diagnostics test and was treated extremely well by everyone I spoke to at Mini Farnborough. I then booked my MOT with Mini Fanrborough and again was treated brilliantly.

03 September 2019

service

5

Very efficient

30 August 2019

service

2

Waited some two hours for my first service to be completed and I had to go to the reception to ask if my car was ready It was to have a valet and wash but when looking into the rear of the car it had not been hoovered out brake fluid not replaced.

26 August 2019

service

5

Very organized and really like having your own service person who goes through what's been done .

26 August 2019

service

5

I like waiting for my service since the customer area is well laid out, you can take your work, the wifi works well or you can simply relax in lovely leather chairs and have endless coffee and all newspapers.

25 August 2019

sales

5

Tom was brilliant at letting me know what was happening and when the car was likely to arrive

24 August 2019

service

5

Everything went smoothly. no ling wait to check in or pick it up.

23 August 2019

service

1

Awful experience having to chase up for my car and having to fight tooth and nail to get my keys delivered to me as I had to leave my main keys with Barons Service centre

22 August 2019

service

4

Everything went as expected and all the staff were friendly and informative.

20 August 2019

service

2

Kept waiting to drop off and collect car. Asked to wait for 'my' service adviser. Why? Any adviser would do. In fact one who got the bill right would have been preferable. Told waiting for MOT to be completed when I could see it had been done.

19 August 2019

service

3.5

The service of the car is great but dropping off the car and picking it up afterwards seems like a suprise part of the role for the team and takes ages

16 August 2019

service

2

Not advised service location was not in Farnborough. Had to ring to check when car would be available and given just 40 mins to collect before closure. Had to wait 10 minutes from completing paperwork for car to be moved from service area to handover

16 August 2019

service

1.5

Poor experience with booking- change of location at last minute. Promised call back - never happened. The appointment was made three weeks earlier yet on the Friday before I was left to change my plans with no apology. Actual service - was fine !

12 August 2019

service

5

Friendly staff. Great facilities.

11 August 2019

service

5

All problems rectified

11 August 2019

service

5

I was phoned whilst my car was at the garage to double check the fault I had reported. Very professional.

10 August 2019

service

3

The actual work carried out from start to finish was as one would hope. However this was let down by the fact that I had to do all of the chasing to find out what was going on at the various stages which was, to say the least, disappointing.

09 August 2019

service

4

My last 8 cars (6 BMWs and 2 Minis were purchased at Barons Farnborough who maintained. Very high standards, knowledgeable and helpful technicians.

09 August 2019

sales

5

As before do friendly at site

07 August 2019

service

3

My car was cleaned as promised - washed on the outside and mats vacuumed - but the rest of the inside was not touched. I was led to believe it would be as good as new - polished etc.

05 August 2019

service

5

Courteous and professional

05 August 2019

sales

5

From start to finish the service was fab and I love my new mini.

05 August 2019

service

1

Put it this way change tyre left 1.1 bar in tyre and I was on the motorway when lights came on

03 August 2019

sales

5

Rashid is a great asset to the team

01 August 2019

service

5

excellent customer service