Ben was great help. Communicated frequently and sorted my problem in a timely manner.

2 weeks later and still no code for my sat nav

Efficient, courteous and always like I get a full low down on what has been checked etc.

Had to wait a little while at reception and receptionist was OK but not brilliant, but once my contact came through to serve me she was excellent.

Work completed on time. Staff polite and friendly. Very thorough and recommendations for further work fully explained.

Barons did not mention I would have to somehow get the car to Ash Vale - not Farnborough. In the absence of a loan car, it was agreed I would be given a lift at 9am; after two arguments, I finally left Barons at almost 10am. Not the service I want

Salesman was very professional. Paid great attention to detail in explaining the car functions before leaving the showroom. He also kept us up to date on the progress of my mini order.

Charlie was really helpful

Handled in a timely courteous manner.

Only issue was the wait time, other than that very friendly staff and good service

Same reason as why I would recommend it to friends

Service was good However, i was left with lots of oil on my brand new driver side foot well mat

No problems apart from cost

Everything has been great only comment would be when being booked into Service and MOT to be told it was at the ash vale site rather than Farnborough site q

Very quick and efficient

Would have been 5 stars as Darcy was very good but the 'system' of booking in and collection could be improved to avoid delays. Also the key fob 'battery low' warning came on the next day after the service.

Good customer service with pick-up service, polite staff, and easy payment. Didn't give 5/5 because the Service Dept. was suppose to ring me as they had to order a small non-urgent part. They didn't.

Always well looked after.

Am disabled they come and pick my car up then return it when done.

good interaction during visit, organised test drive right away, answered questions fully, no hidden agenda and ensured I got the car and specification I wanted.

After speaking to customer services at Mini, who referred me to Barons at Farnborough, I was completely satisfied with Mr. Lamjafjaf. This will be my sixth mini, and it was a pleasure to do business with his company.

I went in to the showroom just to see how the mini felt and before I new it I'd ended up buying one. Rashid was brilliant he looked after me from start to finish, I couldn't be happier.

Salesman was knowledgeable and efficient and friendly.

I am very satisfied with the service and the staff are very helpful

Super friendly and couldn't be more helpful. Nothing is too much trouble and we're treated like individuals

I booked in for a diagnostics test and was treated extremely well by everyone I spoke to at Mini Farnborough. I then booked my MOT with Mini Fanrborough and again was treated brilliantly.

Very efficient

Waited some two hours for my first service to be completed and I had to go to the reception to ask if my car was ready It was to have a valet and wash but when looking into the rear of the car it had not been hoovered out brake fluid not replaced.

Very organized and really like having your own service person who goes through what's been done .

I like waiting for my service since the customer area is well laid out, you can take your work, the wifi works well or you can simply relax in lovely leather chairs and have endless coffee and all newspapers.

Tom was brilliant at letting me know what was happening and when the car was likely to arrive

Everything went smoothly. no ling wait to check in or pick it up.

Awful experience having to chase up for my car and having to fight tooth and nail to get my keys delivered to me as I had to leave my main keys with Barons Service centre

Everything went as expected and all the staff were friendly and informative.

Kept waiting to drop off and collect car. Asked to wait for 'my' service adviser. Why? Any adviser would do. In fact one who got the bill right would have been preferable. Told waiting for MOT to be completed when I could see it had been done.

The service of the car is great but dropping off the car and picking it up afterwards seems like a suprise part of the role for the team and takes ages

Not advised service location was not in Farnborough. Had to ring to check when car would be available and given just 40 mins to collect before closure. Had to wait 10 minutes from completing paperwork for car to be moved from service area to handover

Poor experience with booking- change of location at last minute. Promised call back - never happened. The appointment was made three weeks earlier yet on the Friday before I was left to change my plans with no apology. Actual service - was fine !

Friendly staff. Great facilities.

All problems rectified

I was phoned whilst my car was at the garage to double check the fault I had reported. Very professional.

The actual work carried out from start to finish was as one would hope. However this was let down by the fact that I had to do all of the chasing to find out what was going on at the various stages which was, to say the least, disappointing.

My last 8 cars (6 BMWs and 2 Minis were purchased at Barons Farnborough who maintained. Very high standards, knowledgeable and helpful technicians.

As before do friendly at site

My car was cleaned as promised - washed on the outside and mats vacuumed - but the rest of the inside was not touched. I was led to believe it would be as good as new - polished etc.

Courteous and professional

From start to finish the service was fab and I love my new mini.

Put it this way change tyre left 1.1 bar in tyre and I was on the motorway when lights came on

Rashid is a great asset to the team

excellent customer service