Superb and intelligent service from the Barons team from start to finish especially with Rashid and Brogan

Always good service and friendly staff.

Really like the new system of booking in and collecting the car on a screen instead of having to wait. Kept informed of progress and when I could collect the car without me having to ring to find out.

very good service courteous and very efficient

It was a very slick and professional service.

Although the facilities not fully available the centre was excellent.

As always very helpful and attentive, despite the lockdown restrictions

The Mini sales team were very proactive in keeping me informed of the progress on my new car. It was delayed a bit but I had regular updates to let me know how it was going.

Rashid and the team were attentive to all I needed and made the handing back of my existing Mini pain-free and picking up my new Mini a joy!

Efficient personal service from the Advisor, Charlie.

Andy is friendly, helpful and knowledgeable.

Rashid made the while experience hassle free and stress free. Collecting my mini was a good experience as Rashid made it special with the unveiling and explanation of the car's functions

Rashid is very helpful and kept us appraised of deals/pricing options.

Despite the restrictions imposed as a result of the recent pandemic, Barons ensured that any impact to me was minimised. I was kept informed throughout the process of choosing, ordering and then delivery. A proactive, efficient & helpful experience.

Great car, great customer service, great people. Greg, Rashid and the team were amazing

The team at Barons are extremely helpful...this is my 5th brand new MINI from Barons, Farnborough...need I say more!

All was good

Quick, efficient, friendly staff. Jack was always on hand to answer any questions or queries I had.

mini serviced with service pack which was taken out on the day

very pleased with service

Although it was very busy everything did go accordingly

Great customer service

As mentioned, Rashid made the whole process really easy and was friendly, but professional. Great service.

100% satisfied Fantastic communication throughout the purchasing and delivery of my car.

The service experience with Barons Farnborough was exceptional - The attention to details is great and the new Covid Procedures were very well thought out.

All of the individual with whom I gave interacted have been very professional and pleasant. I have always been given clear information about the actions needed, if any, when I have put my car in for service, MOT or repair.

All good but no car wash and vac available

They listened and were polite and respectful in their response and negotiation and honoured the negotiated price.

loved the fact that my mini was picked up from my house, and brought back later in the day.

The level of customer service was excellent. The COVID protocols observed at Barons was really good. we felt safe and very well looked after.

Because it was a good service

Very efficient, even given the current Covid restrictions.

as I feel it should be

Recall work carried out successfully with safety check also carried out

No issues found through whole process of booking, checking in and completion of work done.

always great service, Maddie was a great service adviser and the CitNow video of my car on the ramp was really useful especially regarding the tyres and brakes measurements

From every step in the process and every person we dealt with at the dealership, starting when considering a Mini, placing an order and handover, was done in a thoroughly smooth and professional way.

Brilliant car that does everything it needs to. Looks really good

A very pleasant and professional service provided by the team keeping me updated throughout.

Quick easy self check in Kept up to date Easy return of vehicle

The service was fine, it did cost more than expected.

Charlotte looked after me very well and went above and beyond to be helpful

very satisfied

Engineers kept me informed of findings and progress

Good

Charlie Hyde was my main contact for the service before and on the day. She was professional, helpful, competent and efficient at her job and ensured that the whole process ran very smoothly and without hitch.

Easy to book and updated during the day

Jack was really helpful and helped through every step of the way!

Jack provided excellent customer service particularly finding the Paddy Hopkirk special edition with the spec i wanted. Communication was excellent all the way through the sale.

They were brilliant & friendly