Was given the wrong info when service was booked, girl on phone said it would take 40mins, when I arrived reception said it would be 2 hours, had to take car not cleaned to make it quicker, not charged any less for car not being cleaned

great help from the guys always available for a chat

Did as requested without fuss.

Throughout my experience the team were exceptionally helpful. The whole experience was spoilt by having my car returned to me covered in dry bird poo. The work sheet says the car was valeted. It was not. I was upset at this.

Dominic was easy to work with. He listened to my needs and put together a car and price that I am very happy with.

Dominic went out of his way to make the exsperiance of collecting my car exciting and fun. He was almost as excited as l was which made the experience very enjoyable.

Presumed was in Farnborough but had to go to Ash Vale for service. Unable to give me a collection time, just told would take all day. Have always been called with other dealerships when the car is ready to collect. Wouldn’t check heated seat control.

Easy helpful and quick

Very thorough in ascertaining needs and desires in the "what do you want stage". Kept informed of Progress, in the build and delivery stages

Experience was very good on day only frustration was when I booked online it allowed me to book an 8am slot for a Saturday yet the service department does not open until 8.30 on a Saturday !

Felt like a valued customer

overall my experience buying my new car very enjoyable and easy

Takes ges to book and get a date for service - and they don’t even check tyre pressures ? Safety first.

During this work the radio was retuned. When mentioned on picking up the car, I was informed this was probably during valeting who accidentally touch the radio controls. This was unlikely to be accidental as this required more than a single action.

Very good customer service from Tom, who smoothly sent through the process with us.

I really enjoyed my experience at the dealership. Everyone was so friendly & really looked after us but in particular Matthew Hayes was there every step of the way through my purchase answering questions, showing me all the different minis & advising

not all information was accurate

It's always a pleasure going to Barons of Farnborough

4 rather than 5 as I had to wait for 45mins after the car was finished for paperwork to be completed.

Efficient service.

No comment.

Cab't fault anything - and I've bought a fair few cars over the years.

Phone call reminder day before saying please arrive 815 to find on the day doors not open until 830. Not good customer service.

Do understand this was simply acquiring a 3 year service pack. The car is yet to be serviced.

Quick and efficient

Value for money, care and attention to detail, good customer environment with coffee, papers and WIFI, all rounded off with complimentary vacuuming and wax wash of the Mini.

Excellent service and very understanding with timeframes

The work that needed doing was completed efficiently & at a good price. Overall, a hassle free experience!

Environment was modern/clean/up market. Reception staff attentive. Sales person was excellent - took time to get to know us and tailored car/finance package to our needs. Felt you were interested in our business rather than just shifting 'metal'.

Friendly helpful and good communication

The staff were all polite and efficient and booking was as specified

Had originally arranged for car to be collected, but service centre had not arranged this & had to be rescheduled.

Staff polite and helpful at all times

Can’t say any more then completely satisfied with the service from Mini

See above.

As above

Quick

It is almost impossible to determine how well the modern car is serviced but everything looked ok

Customer service, welcoming environment.

Made to wait quite a while so didn’t feel valued. Service great though.

Good service; was kept advised of what was going on at all times. Phone could have been answered a little quicker.

We had rather a long wait until someone came to do the paperwork i think they were getting the people who were not staying sorted first. which is fair enough if they have jobs to go to. The car was cleaned checked and the recall fault fixed.

Have not had any problems

Can't fault it!

The guys at the branch were fab, nothing was too much for them. Everything well explained

I asked for a few things to be looked at and if the car could be collected by midday, but Sian was very forthright in saying neither request could be accommodated. It was her manner and tone, not what she was saying - not what we expected.

I also greatly appreciate the vehicle being collected from home when a service and MOT are scheduled.

Very helpful reception staff

Initial contact was less that satisfactory. My phone call was taken by someone who obviously knew nothing about cars or the likely implications of my situation -- an engine warning light on dash.

Receptionist helpful, but it seemed not particularly interested in just how difficult it had been to contact the service centre to book the service. In the service log printout, date of next service due was given as 12 months ago.