Everything explained to me. As it was a fairly small service I could wait in a comfortable waiting area until the job was done.

All went perfectly

The sales agents Jack and Brogan, who dealt with my purchase at the dealership were absolutely fantastic. They were gracious and really took their time with me, I never felt rushed or pushed at any point. They are both a real asset to mini.

Kept informed, easy booking in and collection - great service

Honest work and no suggestion of un needed work

all good. just hard to arrange a time for collection !!

Everything was explained and every promise kept !

Easy experience, lovely staff, all questions answered quickly

Very easy to understand stand what there going to do and give a good explanation as to why there doing it . Quick and efficient

I know it is expensive but always feel I am in safe hands

Seamless. Rashid took all the work from me and presented me with just the right product. All staff so friendly and helpful.

Collected car and returned all nice and clean

Continued good service, friendly and helpful staff

Good customer service

All good

The service from Graham Lightfoot was second to none. He kept us fully informed of what was happening with car at all times and then put in a considerable amount of effort to help secure a goodwill warranty contribution from Mini UK.

Nice people to deal with and nice surroundings to wait in. Cannot fault them.

The service was completed promptly with good communication to me. Good value for money.

Sales staff were interested in ensuring you got what you wanted, not what they wanted to sell, like some other dealerships (other brands) we wnt to.

Did everything I asked. Resolved the problem for me, taking ownership and communicated via my chosen channel.

Professional and helpful

Very professional

Very organised staff always efficient & helpful

Very smooth, can't think of a way to improve

very efficient and able to drop off 7.30 and get seen to.

Service was really good.

Kept up to date on progress and work completed on time

Timely assistance offered and I was kept advised every step of the way.

Excellent staff with excellent customer service

Jack our salesman and his manager kept us informed every step

Not expecting me - despite email confirmation No warm welcome Communication during service poor Blank diagnostic video sent twice .. correct video sent couple of days after work completed Car scratched during valet wash

I was asked repeatedly what needed to be done, the winter check was the only thing they heard, ignoring my requests about the work needed following the MOT advisory note on replacing a suspension part.

Jack our sales person was very knowledgable, friendly, likeable professional (& not pushy).

I was kept informed with the progress daily, enabling me to plan around my busy schedule.

Car was collected when stated and similarly returned.....and it had been cleaned, bonus...

Rashid was very knowledgable on spec, patient with my decision making and very informative (with a sense of humour) throughout the whole delivery process.

Booked in quickly, courtesy car sorted easily, car cleaned and fixed quickly, emails and texts for progress through the day kept me up to date. Thank you!

I didn't have any problems hence I was satisfied.

Great experience

Appreciate it was over Christmas but it took over a week to get the car back.

A very easy process and patient whilst I made a decision. No pressure at any time to make a decision

Relaxed dealership environment, attentive and knowledgeable sales person.