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Customer Reviews.

service

4

Very satisfied is quite sufficient.

13 November 2019

service

5

A very thorough check and video link was great to see

11 November 2019

sales

4

Service was good

09 November 2019

service

4

Salesman wa not pushy but helpful and gave us the space to make our mind up to purchase

07 November 2019

service

5

Was kept fully informed with respect to the progress of the visit

04 November 2019

sales

5

Fantastic customer service. Great patience without the forced selling. Rashid and Brogen are a credit to the team.

04 November 2019

sales

5

The professional and friendly staff. Always being kept up to date with our new Mini journey.

03 November 2019

sales

5

Good team at barons

02 November 2019

service

3

Requested a levels check to be included at the time of booking, which was not carried out, apparently it was not entered onto the job sheet. I did not feel that the attitude of the customer service person, was not up to the standard that I am used to

01 November 2019

service

5

Jack Langley did a great job. Very straightforward transaction. Everything super clear. Pleasure to do business with Jack and the Barons team.

30 October 2019

service

4

Mini went in for service and all very happy only thing not to get full marks was annoyingly service light still on so will have to make return visit to get this turned off

29 October 2019

service

3.5

Because the trainee receptionist was very helpful.

27 October 2019

service

5

Helpful and efficient. A hire car was arranged seamlessly through the bmw mini breakdown service while mine was repaired.

27 October 2019

service

2

Service rep Graham was rude and unhelpful! When I asked him about the brake pad

26 October 2019

service

3

Took a long time to just replace 2 mirrors.

25 October 2019

service

5

Always happy with the service provided by the staff in very comfortable surroundings

23 October 2019

service

5

I asked for them to come and collect my car. Everything went smoothly.

22 October 2019

service

5

Excellent customer service which is what I would expect from BMW/ Mini

20 October 2019

service

5

Everything sorted, good communication throughout.

20 October 2019

sales

5

Great customer service from Jack Langley... really friendly and helpful guy!

20 October 2019

service

5

There were no issues. Booking in the vehicle was straightforward and work carried out without ant problems.

18 October 2019

service

2

My 6 months old car underwent 'investigation' when a fault occurred. The booking process was painful.

15 October 2019

sales

5

We did compare Mini dealers ahead of purchasing our new car. They are all good, but Baron's is the best.

11 October 2019

sales

5

Jack at Barons was very polite, friendly and helpful. I am getting on in years so his help was so gratefully received.

10 October 2019

sales

5

The way the salesman presented himself but also how he kept me updated with progress.

10 October 2019

service

5

Lady at reception could not have been more helpful and explained work carried out

10 October 2019

sales

5

Staff were helpful, informative and customer-focussed, especially Jack at Barons Farnborough the salesman I dealt with

09 October 2019

sales

5

friendly staff, also seeing some old faces from previous purchases.

09 October 2019

sales

5

Ben explained everything and the price was good.

08 October 2019

sales

5

They dealt with me in a professional and courteous way, if anyone was on leave or a day off other team members would go out of their way to ensure I had all the information I needed. I was grateful for this.

08 October 2019

sales

5

Rashid Lamjafjaf was extremely helpful, he listened to our requirements and help guide us through the Mini range and purchasing process. We also really liked the Mini car range which fitted our needs perfectly.

07 October 2019

sales

5

Rashid did his job very well

07 October 2019

service

4.5

No issues with the service but minor issue with online booking.

06 October 2019

service

2

Lack of urgency in identifying issue and poor communication leaving me with no car for 6 days.

06 October 2019

service

5

It was easy to get my car booked in for a service. The car was serviced quickly. It was clean and ready for me on collection.

06 October 2019

sales

5

Excellent service from Rashid at Barons, car delivered earlier than expected.

05 October 2019

service

5

Ben was great help. Communicated frequently and sorted my problem in a timely manner.

03 October 2019

service

4

Had to wait a little while at reception and receptionist was OK but not brilliant, but once my contact came through to serve me she was excellent.

01 October 2019

sales

3.5

2 weeks later and still no code for my sat nav

01 October 2019

service

5

Efficient, courteous and always like I get a full low down on what has been checked etc.

01 October 2019

sales

5

Salesman was very professional. Paid great attention to detail in explaining the car functions before leaving the showroom. He also kept us up to date on the progress of my mini order.

29 September 2019

service

5

Work completed on time. Staff polite and friendly. Very thorough and recommendations for further work fully explained.

29 September 2019

service

1

Barons did not mention I would have to somehow get the car to Ash Vale - not Farnborough. In the absence of a loan car, it was agreed I would be given a lift at 9am; after two arguments, I finally left Barons at almost 10am. Not the service I want

29 September 2019

service

4

Charlie was really helpful

28 September 2019

sales

5

Handled in a timely courteous manner.

27 September 2019

service

4

Everything has been great only comment would be when being booked into Service and MOT to be told it was at the ash vale site rather than Farnborough site q

24 September 2019

service

4

Only issue was the wait time, other than that very friendly staff and good service

24 September 2019

service

4

No problems apart from cost

24 September 2019

service

4

Same reason as why I would recommend it to friends

24 September 2019

service

4

Service was good However, i was left with lots of oil on my brand new driver side foot well mat