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Customer Reviews.

sales

5

As before do friendly at site

07 August 2019

sales

5

From start to finish the service was fab and I love my new mini.

05 August 2019

service

3

My car was cleaned as promised - washed on the outside and mats vacuumed - but the rest of the inside was not touched. I was led to believe it would be as good as new - polished etc.

05 August 2019

service

5

Courteous and professional

05 August 2019

service

1

Put it this way change tyre left 1.1 bar in tyre and I was on the motorway when lights came on

03 August 2019

sales

5

Rashid is a great asset to the team

01 August 2019

service

5

excellent customer service

30 July 2019

sales

5

Rashid kept me updated on a regular basis through the build of my mini by phone calls & emails . Very professional. I'm a Motability first customer & all the different options were offered/ explained.

27 July 2019

sales

5

Amazing, friendly and efficient staff. Listened to me , wasn't pushy. Great experience!

27 July 2019

sales

5

We were very pleased with the mini centre

23 July 2019

service

5

as above

20 July 2019

service

1

The car was returned to me without any valeting not what I was expecting.

18 July 2019

service

5

I warm welcome when I arrived at reception. Fast service from both the receptionist and young lady who dealt with my paperwork.Waited for the service to be completed in a comfortable friendly location.

17 July 2019

service

5

Did what was required without fuss

16 July 2019

service

2

When delivering my car key to reception, lady on desk very rude and unhelpful. I was made to feel uncomfortable. Another member of staff acknowledged me, but when explaining the problems encountered with delivery of my key, he said he was busy!

12 July 2019

service

3

The Service Advisor didn't know much about the technical matters. Also, upon arrival I advised the staff that I was in a hurry for an appointment and they made me wait nearly 15 minutes. Access to the garage was closed later on the day, no warning!

11 July 2019

service

5

Excellent helpful and support whilst buying the car at Farnborugh and after care service in Ashvale is highly recommended

11 July 2019

service

4

Friendly efficient.

08 July 2019

sales

4

Good staff, good facilities.

08 July 2019

sales

5

Rashid and Greg did all they could to get me a great deal and helped with handing back my old MINI

08 July 2019

sales

5

I was very satisfied with the delivery of the car. The paperwork was explained clearly and the functions of the car were demonstrated before I left the dealership which was very helpful.

08 July 2019

service

3

As above

07 July 2019

service

5

Same as above...

07 July 2019

sales

5

Sales staff were knowledgeable, helpful but not pushy.

02 July 2019

service

3

I thought the service cost was excessive. Also, the pit-stop service took longer than I anticipated

02 July 2019

sales

5

No problems. As expected, this is my 3rd mini purchased from Barons

01 July 2019

service

5

The only issue I have had with my MINI was the horn not working. It was quickly taken in and needed a new steering wheel. I got my car back the same day. Otherwise it's been trouble free

28 June 2019

sales

5

Very good

28 June 2019

sales

5

Tom took time to understand my requirements, he was never pushy and always enthusiastic

26 June 2019

sales

5

All ways happy to help

24 June 2019

service

5

Issue on waiting and getting work done was sorted by staff.

24 June 2019

service

5

With wifi I was able to keep working while the service was carried out

16 June 2019

sales

5

Rashid and Tom very helpful

16 June 2019

service

5

Great facilities Professional service throughout.

15 June 2019

service

2

Booked oil change which should have taken one hour but I waited 3 hours for return of car. Not kept informed during wait.

14 June 2019

service

1

Mileage on MOT certificate and service book incorrect by 5,000 miles, service light remained on after service. This resulted in me having to go back over to the service centre to get it rectified. This is not the first time I have had to go back!

13 June 2019

sales

5

Helpful service by knowledgeable staff, who treated us in a friendly and courteous manner.

09 June 2019

service

5

Great service from the team. Dave Lynn workshop manager could not have been more helpful.

09 June 2019

service

5

Very pleasant to deal with and great communication

09 June 2019

service

5

As above. Can't fault you!

09 June 2019

service

3.5

My mini was serviced, but a week later the warning was flashing up to advise I was due a service. Also as I am retired I requested an early return of my vehicle, but it wasn't ready until nearly 5pm.

08 June 2019

service

1

Very poor communication , too many excuses . Not impressed at all.

06 June 2019

sales

5

George was very professional and patient whilst I decided what colour I wanted. He was smartly dressed and obviously loves the product he sells.

01 June 2019

service

2

Thought it was expensive for an oil change and filter. Told I needed 2 new front tyres which I knew but extortionate price quoted. Got 2 tyres fitted, as original Michelin's fitted for £100 less.

30 May 2019

service

3

The fact that I had to wait 20mins to be seen and also I informed "Maddy" the last time my car was in with You the valet was less than acceptable and pointed out on the car areas missed.On collection same areas missed !!! Did she pass on the info.

30 May 2019

service

5

Very satisfied ,very friendly service receptionists and comfortable waiting area.

29 May 2019

service

5

Always completely with service provided over the past (almost) 14 years.

28 May 2019

service

5

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28 May 2019

service

5

Professional service given

25 May 2019

service

5

friendly staff