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Customer Reviews.

service

3

To be fair the problems I had were resolved but I had telephoned beforehand to discuss the issues & had a conversation with the receptionist but she clearly didn't pass on the information so there was some misunderstanding that could have been avoide

13 September 2017

sales

3

I repeatedly asked for the Mini service package and did not get the opportunity to purchase it. I now have to go to another Mini centre. There was no information on warranty or service or breakdown assistance. The salesman never got back to me after

12 September 2017

service

4

Very quick and brilliant service.

12 September 2017

service

5

Collected vehicle and delivered back clean

12 September 2017

service

5

Very satisfied. I was kept up to date with issues and a comprehensive explanation was given on pick up.

11 September 2017

service

5

The service advisor was very friendly and really helpful. We were advised of what needed doing and asked if we wanted to proceed. Very attentive.The car was returned in really good time nice and clean.

11 September 2017

service

5

Good service

10 September 2017

sales

5

The sales team showed interest in me and my requirements. They explained everything I needed to know and took time to ensure that I was able to buy the car within my budget.

03 September 2017

service

2

Service was OK. However, my music USB was missing when I picked up the car. I was told that they would check with the engineer the next day and come back to me, but no one has. I've had to buy a new one.

01 September 2017

service

5

THEY DID WHAT THEY SAID THEY WOULD DO. THE ACTION WAS EXPLAINED TO ME IN ADVANCE. THIS WAS NOT THE CHEAPEST EXPERIENCE OF GARAGE WORK BUT I FELT CONFIDENT WITH THE OUTCOME.

31 August 2017

service

4

No problems at all. The pick and collection was a welcome service, however due to lack of availability it did take 3 weeks to book it in.

30 August 2017

sales

5

When looking at the car initially we were offered the opportunity to test drive a car for 2 days to ensure it met our family needs. (Vines - mini in Gfd were not helpful at all). Barons have been exceptional.

29 August 2017

service

4

Good service and helpful staff

29 August 2017

service

5

the all process was easy and hassle free.

28 August 2017

service

5

The best can't be beaten

26 August 2017

service

3

As above

25 August 2017

service

5

Having brought and serviced 4 minis from Farnborough, I have no hesitation in given this good review.

24 August 2017

service

5

Mini always provide a professional, efficient and friendly service.

24 August 2017

service

5

emma walsh who sold me my car bent over backwards to get me the car I wanted in the end I bought a new one under her guidance

23 August 2017

service

3

It was just a simple MOT.

23 August 2017

service

5

The service manager who dealt with my issue - Paul Worstencroft - was very communicative and friendly and very helpful!

23 August 2017

service

5

The staff are always efficient , polite and helpful.

22 August 2017

service

3.5

Always treated efficiently and with courtesy.

21 August 2017

service

5

As above

19 August 2017

service

5

They were all very efficient and provided me with regular updates.

18 August 2017

service

3.5

between fairly and very satisfied

17 August 2017

service

5

mini needed new brakes, all sorted by time said.

15 August 2017

service

5

Courteous staff, courtesy car, prompt updates

15 August 2017

service

3

Staff are very friendly and helpful. Had trouble getting my head-light fixed and when I eventually got an appointment booked they returned my car and hadn't done anything to it as they said they needed to provide pictures first, which I was not told

15 August 2017

service

5

collection and delivery service phone calls on keeping you updatedexcellent value

15 August 2017

service

5

As above

15 August 2017

service

5

Very efficient

14 August 2017

service

5

Quick, efficient, and informative all under the extended TLC package.

14 August 2017

sales

5

Service was swift and met our needs

12 August 2017

sales

5

My sales Man Sam was brilliant he always helped me with any questions or concerns I had. He made my purchase and experience go really smoothly.

08 August 2017

service

3.5

Someone was there to greet us. We were fully informed about what they had done when we returned and the car was ready at the requested time for us to pick up.

08 August 2017

service

5

Everything was so easy

04 August 2017

service

5

great service

04 August 2017

sales

5

High standard of attention, sales person helped make the whole buying experience pleasurable, warm welcome from all sales centre staff .

02 August 2017

service

5

Friendly and helpful staff

28 July 2017

sales

5

Couldn't fault anything. Very happy with the deal I got on the car and the service I received from my first call, through test drive, purchase and delivery.

25 July 2017

sales

5

Sam trundle

25 July 2017

service

5

Superb service plus excellent customer service, particularly Tracy Butcher

25 July 2017

service

4

The people were polite and efficient and the service completed on time and the icing on the cake was that my car was washed and vacuumed.

24 July 2017

service

5

I popped in to the centre upon noticing a fault, and the team not only quickly diagnosed the problem but fixed it too.

22 July 2017

service

5

The service was personal, friendly, quick and complete with simple explanations.

21 July 2017

service

5

as above

21 July 2017

service

5

see above

20 July 2017

service

5

It was all well-organised and co-ordinated.

20 July 2017

service

5

The service team - out contact was Patrick - was very helpful in swapping my appointment because of an accident blocking the road. He completed the MOT in the time he said as well as the car being cleaned and explained to me about my next service.

17 July 2017